Frequently Asked Questions
License
- Where I can get official license?
We only support download free version from https://wordpress.org/plugins/product-designer-app and sale plugin from https://productdesignerapp.com.
So, Anything organization or persion sale it on other platform or website is not allowed.
Please buy from official store of us for get full service and support.
- Can I change purchase code?
Sorry, We can’t help you change or refresh purchased code. Purchased code is unique code for item purchased from us. So, you need security your code and don’t share it anywhere.
For get purchased code. You can login to https://productdesignerapp.com/account -> Show purchased code
- Can I use plugin license on multiple site?
Sorry, You can't use one license for multiple site. Because each license purchased only can use for only one site. If you want use on other domain. You need buy more license.
But you still can using same license on subdomain for developer mode
- How can I get full functions?
If you want get full functions. You need buy pro version -> install and verify purchased code. Now, You have full functions of plugin.
Install
- I can’t install plugin
If you can't install plugin. Please check this points and sure it correct:
- File install downloaded from codecanyon.
- WooCommerce plugin installed on your site.
- Supported PHP, WordPress and WooCommerce version.
- Do step by step like this document
- Followings any issues or error showing and try fix.
If you still can't install plugin. Please create new ticket or contact us. We will help you install
- I can’t verify purchased code
If you can’t check or verify purchased code. Please check this points and sure it correct:
- Purchased code correct with item you were bought from us.
- Your item still working and not forbidden.
- Your item not expired support.
If you still can’t verify code. Please create new ticket or contact us. We will help you verify
- Why I can’t get email?
If you can't get any email when verify or confirm. Please wait some minute and check your inbox or spam box. Also, You can check your email filter and sure all setting correct.
If you still can't see it any where. Please create new ticket or contact us. We will help you check